12ft Feather Flag 15ft Kit
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FREQUENTLY ASKED QUESTIONS
ORDERING CUSTOM FLAGS
For our custom flags we offer a variety of sizes! We have 5, 6, 8, 10, 12, 14, and 15 foot feather flags.
Our flags are about 2.5 feet wide.
For custom flags you can get single or double sided flags.
Single sided flags are printed on one side how you see on screen. That means the back is the reverse of
the front. Double sided flags are two flags sewn together with a 100% blackout vinyl mesh in the middle.
No they don’t! They can be two different designs.
Yes it is! Just fill out a free design request.
We send proofs and make changes as requested. Each time we send a proof and require approval.
Of course! We offer templates on our site in Photoshop and Illustrator. Just make sure you do not
change the templates. These are ready to go and use.
You can pick the wording, text, colors, and add logos plus much more!
Yes you can! Just keep in mind that the photo does need to be a high resolution. If you’re not sure if it
will print email our team at firstname.lastname@example.org
The best file type is vector. This can be .ai/ .eps/ or .svg/. If you do not have any of these formats email
our team with what you have and we can check it out for you.
We do not charge by the letter or color! We charge based on the size of the flag and hardware.
Our flags are always shorter than the hardware used. For a 12 foot flag we use 15 foot poles.
The main difference is the top pole piece in each one. The flexible poles’ top pole piece is a thin rod that
bends to the shape of the flag. The pre-curved poles’ top pole piece is already bent to the shape of the
flag and is made entirely of aluminum. Both pole sets do the exact same thing.
Yes we do! We offer premium poles for windy areas in both options. These poles are meant for 20-30
mph winds. However, be sure to monitor the weather. Gusts, winds, and storms change rapidly. While
our poles change to the direction of the wind to prevent stress. Too much stress will snap the poles.
A tie-down clip is a little clip that works on the bottom pole. It just holds a string that our flags have to
secure it. While you do not need it for the pre-curved poles, it is required for the flexible poles. This is to
help the top pole piece retain its shape.
The ground spike is the most common base type we sell. This base is the one that you push into dirt. If
you don’t have dirt to put your flag in, you can get a cross base. This base can be used on any flat surface
indoors or outdoors. We recommend adding the weight donut to this as well.
A weight donut is used to weigh down a base like a cross or flat base. This can be filled with water or
It takes 3 business days to produce 1-4 flags.
Our flags are a polyester blend.
Flag lifespan can vary greatly depending on various factors. Out here in California the flags fade faster.
Because of this we say that flags typically last 6-12 months.
Yes, we do offer rush production. Cost is determined upon what it is your ordering, the quantity, and how quickly you would need them done. Email your designer for more information.
We can also do rush shipping. To do so, you have to send us an email at email@example.com. Please include your complete shipping address, the items you need and quantity, and the date needed by. You will hear back the same day if the order is placed within business hours.
Our products do not come with any warranty. Because these are intended to be used outdoors, it is hard to predict what may happen. The better you take care of your flags, the longer they’ll last. We suggest bringing them inside during inclement weather, at night, or if it gets super windy.
For more information, you can click here.
We only offer repairs on CUSTOM items. If your order is within 6 months, we can offer free repairs. We mainly do repairs on our flag sleeves. If the rip is in a different location, please send us an email at firstname.lastname@example.org to see if we are able to make the repair.
For more information, you can click here.
The SKU number is our products’ item numbers. They usually start with FFN or NSH followed by 4-5 numbers. You can find it on the product page, towards the top, above the name of the flag.
We ship from Riverside, California.
Depending on the size of the order we ship with USPS and UPS.
If you order before 10am PST on a business day it will most likely ship out that same day. If not it will
ship out on the following business day.
This really varies by state. For the most part it is 3-5 business days.
Yes we do! However, it is not our site. For that you will need to email us with your billing, shipping, and
order information. We will then send you an invoice with the quote information.
We send tracking numbers 24 hours after the products ship. Usually this goes to your spam or junk box.
If you to change your address please call us as soon as you can. If the order has not left our facility we
can change it. However, if USPS or UPS already has the package fees will apply. If the package is already
out for delivery we are unable to make any more changes.
Once you get your items make sure you open it as soon as possible. You only have 5 business days from
when you received the items to let us know if something is wrong. If there is something wrong please
send our sales team an email at email@example.com with a photo and your order number.
Yes, we do offer rush shipping. To do so, you have to send us an email at firstname.lastname@example.org. Please include your complete shipping address, the items you need and quantity, and the date needed by. You will hear back the same day if the order is placed within business hours.
We also offer rush production for an additional cost. Cost is determined upon what it is your ordering, the quantity, and how quickly you would need them done. Email your designer for more information.