All returns require a submitted “Return Request Form”. Customers may return unopened and unused products with original packaging; items must show no signs of use within 15 business days of product arrival date. Returns will have our outgoing ship costs deducted from the final amount, regardless of the product having free shipping. Return labels are not provided, and return shipping is the responsibility of the customer. Email email@example.com for all returns.
No returns are accepted on: Holiday seasonal items or Short Term promotional items. Ex. Christmas, Halloween, 4th of July, Grand Opening or Now Open.
Restocking fees will apply for any approved returns outside the return window or for items that are returned used or opened. Fees will range from 10% to 50%, depending on the condition of the item returned, no refunds will be provided for damaged items.
■ Custom Product Return Policy
No returns are accepted on custom orders: Feather/ Blade/ Teardrop/ Standard flags, Inflatable Tube Men, Vinyl banners and all other custom-made products; unless the product is defective.
We cannot provide you with a 100% color match guarantee. It is highly advised to provide us wither CMYK or Pantone (PMS) color codes; RGB color codes cannot be used. Colors vary based on inks and materials. If you are in search for a specific color, swatches are highly recommended. If you have any questions regarding colors, materials, sizes, etc on our custom products, please feel free to contact us at 1(877)900-5692.
■ Missing or Damaged Items
Please check for any missing items when package is received, you have 5 business days from receiving your order to report any missing items.
If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1(877)900-5692 or send an inquiry via email: firstname.lastname@example.org please reference your 5-digit order number.
If the product breaks/tears/fails due to a manufacturing defect during that time, please provide a photo of the broken/torn/failed product and send photo to our email.
■ Return Process
Please contact us at via email / phone for RMA (Return Merchandise Authorization) form. Include your order number, the items you want to return, and the reason why. If you would like to make an exchange, please include which item you would like instead. Once received, we will send you an RMA number with the return shipping address. Please do not ship items before receiving an RMA number.
Once your return is received by our center, the items will be inspected, and a refund and exchange will be provided. This can take up to 5-7 business days. Please be sure to send us tracking number; this lets us confirm your deliveries. Packages lost due to the courier will be your responsibility. We advise to ship your items to us via UPS Ground for large items or USPS for smaller items.
Locate a local UPS drop-off location.
Locate a local USPS drop-off location.
Locate a local FedEx drop-off location.