RETURN POLICIES

No returns are accepted on any seasonal items.  These include Christmas, Halloween, 4th of July, and all other Holiday items.

STOCK ORDERS

Stock orders are any items that we have in stock and ready to ship.  Custom printed or crafted items do not fall under this category.  Please view the section below if you purchased a custom item.

Returns can be made on stock items that are returned with the original packaging. Please check for any missing items when you receive the package, you have 5 business days from receiving your order to report any missing items.

Returns will have our outgoing ship costs deducted from the final amount, regardless of the product having free shipping.  Return labels are not provided, and return shipping is the responsibility of the customer.  Returns must be done within 15 days from when the order is received.  Advertising and other promotional items must show no signs of use, but can be returned opened with the packaging.

Restocking fees will apply for any approved returns outside the return window or for items that are returned used or opened.  Fees will range from 10% to 50%, depending on the condition of the item returned. 

No refunds will be provided for damaged items.

CUSTOM ORDERS

Returns are not accepted on custom printed or crafted orders, unless the product is defective. We cannot provide you with a 100% color match guarantee since colors vary based on inks and materials. Swatches are highly recommended if specific colors are needed. If you have any questions regarding colors, materials, sizes, etc on our custom products, please do no hesitate to contact us at 877-900-5692.

RETURN PROCESS

Please contact us at sales@featherflagnation.com for a return request.  Include your order number, the items you want to return, and the reason why.  If you would like to make an exchange, please include which item you would like instead.  Once received, we will send you an RMA number with the return shipping address.  Please do not ship items before receiving an RMA number.

Once your return is received by our center, the items will be inspected and a refund and exchange will be provided.  This can take up to 5 business days.  Please be sure to send your package with a tracking number that lets us confirm your deliveries.  Packages lost due to the courier will be your responsibility.  We advise to ship your items to us via UPS Ground or FedEx Ground.  These companies provide the best tracking for your shipments.  USPS is also okay for smaller items.

 

Locate a local UPS drop-off location.

Locate a local FedEx drop-off location.

Locate a local USPS drop-off location.